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Last updated: 24 August 2026
At crest & road, we aim to provide clear and transparent shipping information. This Shipping Policy explains our order processing times, delivery estimates, shipping costs, tracking procedures and other important information for customers in Australia.
Please review this Shipping Policy before placing an order.
We currently ship orders to customers throughout Australia.
Orders are typically processed within 1–2 business days (Monday to Friday).
Orders placed before 12:00 PM AEST on a business day will begin processing that business day.
Orders placed after the cut-off time, on weekends or on public holidays will begin processing on the next business day.
Our standard processing time remains 1–2 business days.
After processing and dispatch, orders typically take 6–10 business days to reach their destination in Australia.
The estimated total delivery time is:
7–12 business days (Monday to Friday)
The total delivery estimate consists of:
Processing Time: 1–2 business days
Transit Time: 6–10 business days
Estimated Total: 7–12 business days
Delivery estimates are provided in good faith based on our usual shipping performance. Actual delivery times may occasionally vary due to circumstances outside our reasonable control, including carrier delays, customs processing, severe weather, public holidays or other transportation disruptions.
All orders are shipped directly from our international fulfilment facilities located in China.
Orders are therefore shipped internationally from China to Australia.
The delivery estimates stated in this Shipping Policy already take international transit to Australia into account.
Our business is operated from France, while our products are fulfilled and dispatched from China.
We offer standard shipping throughout Australia.
Free standard shipping is provided on all orders to Australia.
There is no minimum order value required to qualify for free standard shipping.
Any applicable shipping charges or other mandatory charges, if introduced or applicable to a particular order, will be clearly disclosed before the customer completes the purchase.
Orders are shipped to the delivery address provided by the customer during checkout.
Customers are responsible for reviewing their shipping information and ensuring that their:
full name;
street address;
suburb or city;
state or territory;
postcode; and
other required delivery information
are complete and accurate before submitting an order.
If you notice an error in your delivery information after placing an order, please contact us as soon as possible at support@crestandroad.com.
If you need to modify your order, please contact us within 1 hour of placing the order.
You can request an order change by contacting:
We will make reasonable efforts to accommodate your request.
However, we cannot guarantee that an order can be changed once it has entered processing, fulfilment or dispatch.
Nothing in this section limits any rights or remedies available to you under the Australian Consumer Law.
You may request cancellation of your order within 1 hour of placing it.
To request a cancellation, contact us as soon as possible at:
We will make reasonable efforts to process your cancellation request before the order enters fulfilment or dispatch.
If an order has already been processed or dispatched, cancellation may no longer be possible. Where applicable, you may instead need to follow the procedures described in our Return & Refund Policy.
Approved cancellations will be refunded to the applicable payment method in accordance with our Return & Refund Policy and applicable law.
Nothing in this section excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information where tracking is available.
Please allow approximately 24–48 hours after receiving your shipping confirmation for tracking information to become active or update in the carrier's system.
Tracking information may occasionally take additional time to update during international transit.
While we aim to deliver orders within the estimated timeframe of 7–12 business days, delivery dates are estimates and may occasionally be affected by circumstances outside our reasonable control.
These may include:
customs processing;
carrier or logistics delays;
severe weather;
transportation disruptions;
public holidays;
unusually high shipping volumes; or
other events affecting international delivery.
If your order is significantly delayed, please contact us at support@crestandroad.com so that we can investigate the shipment and assist you.
Nothing in this section excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law.
If you believe your order has been lost during transit, please contact us at:
Please provide your order number and relevant delivery information so that we can investigate the shipment with the applicable carrier or fulfilment provider.
We will assist you in accordance with the circumstances of the shipment and applicable law.
Nothing in this policy limits any rights or remedies available to you under the Australian Consumer Law.
Customers should ensure that the delivery address provided at checkout is accurate and complete.
If you discover an error after placing your order, please contact us as soon as possible at:
If the order has not yet been processed or dispatched, we will make reasonable efforts to update the address.
If an incorrect or incomplete address was provided by the customer and the order has already been dispatched, we may not be able to redirect the shipment.
Additional reasonable shipping or address-correction costs may apply where the incorrect or incomplete address was provided by the customer and where such charges are permitted by applicable law.
Nothing in this section excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.
If a parcel is refused, cannot be accepted at the delivery address or remains uncollected, it may be returned to the sender or our designated fulfilment facility.
Any refund, return costs or other applicable conditions relating to a refused, unaccepted or uncollected parcel will be handled in accordance with our Return & Refund Policy and applicable law.
Any conditions applying to refused or uncollected parcels do not exclude, restrict or modify rights or remedies available under the Australian Consumer Law, including rights that may apply to faulty, defective, incorrectly described or otherwise non-compliant goods.
Orders are dispatched internationally from our fulfilment facilities in China to customers in Australia.
International shipments may be subject to customs processing or inspections by relevant authorities.
Where any unavoidable duties, taxes or other mandatory charges are payable by the customer, these will be disclosed where required by applicable law.
We do not use this section to exclude or restrict any obligation relating to price disclosure or consumer rights under Australian law.
Nothing in this Shipping Policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law (ACL).
Our shipping procedures operate in addition to any rights and remedies available to Australian consumers under applicable law.
Where goods fail to comply with an applicable consumer guarantee, any rights or remedies available under the Australian Consumer Law will apply regardless of any contrary provision in this Shipping Policy.
Shipping and delivery matters relating to returns, refunds and returned parcels should be read together with our Return & Refund Policy.
Please review our Return & Refund Policy before making a purchase.
Our voluntary return procedures do not exclude, restrict or modify any consumer guarantee, right or remedy available under the Australian Consumer Law.
Please contact customer support before sending any product back to us so that we can provide the appropriate return instructions and applicable return address.
Our registered business address in France is not a return address.
Do not send returned products to our registered business address unless we have specifically instructed you to do so.
We may update this Shipping Policy from time to time to reflect changes to our shipping arrangements, fulfilment procedures, delivery services or applicable legal requirements.
The current version of this policy will be published on this page together with its last-updated date.
Changes will apply prospectively to the extent required by applicable law and will not be used to unfairly remove rights relating to orders already placed.
If you have questions regarding shipping, tracking or delivery, please contact our customer support team:
Store Name: crest & road
Operated by: Vincent LIM (Sole Trader)
SIRET: 901 197 723 00033
Registered Business Address:
10 Rue de la Paix
75002 Paris
France
Customer Support Email: support@crestandroad.com
Website: crestandroad.com
Please note that the registered business address above is not a return address.
Before returning an item, please contact customer support or follow the instructions provided in our Return & Refund Policy so that we can provide the appropriate return instructions and return address.
Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies available to consumers under the Australian Consumer Law.