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Last updated: 24 August 2026
This website is operated by crest & road, a trading name operated by Vincent LIM (Sole Trader) (“crest & road”, “we”, “us” or “our”).
By accessing crestandroad.com and/or purchasing from us, you agree to be bound by these Terms of Service (“Terms”), together with our Privacy Policy, Shipping Policy and Return & Refund Policy.
Please read these Terms carefully before using our website.
These Terms apply to all users of the site, including browsers, customers and content contributors. If you do not agree to these Terms, you should not access the website or use our services.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law (ACL) or any other applicable law.
By using this website, you confirm that you are at least 18 years of age or the age of majority in your place of residence, or that you are using the website with the permission and supervision of a parent or legal guardian where permitted by law.
You may not use our website or products for any illegal or unauthorised purpose, or in a way that violates applicable laws or regulations, including intellectual property laws.
You must not transmit viruses, malware or other destructive or malicious code.
A material breach of these Terms may result in suspension or termination of your access to our website where reasonably necessary and permitted by law.
We may refuse, restrict or terminate service where reasonably necessary and permitted by applicable law, including in circumstances involving suspected fraud, unlawful activity, misuse of our website, security concerns or a material breach of these Terms.
We will not exercise this right in a way that unlawfully discriminates against customers or removes rights available under applicable consumer law.
Content you submit through the website, excluding payment information, may be transferred across networks and adapted to meet technical requirements of networks or devices.
Payment information is handled through the security and encryption measures provided by our payment service providers.
Store Name: crest & road
Operated by: Vincent LIM (Sole Trader)
SIRET: 901 197 723 00033
Website: crestandroad.com
Registered Business Address:
10 Rue de la Paix
75002 Paris
France
Customer Support Email: support@crestandroad.com
Customer Support Phone: +33 7 56 95 57 02
crest & road is operated from France. Orders are fulfilled and shipped from our international fulfilment facilities located in China.
We currently serve customers in Australia. International shipping from China to Australia is described in our Shipping Policy.
Our registered business address in France is not a return address.
Please do not send products to our registered business address unless specifically instructed to do so.
Our current return facility is located in Dongguan, Guangdong Province, China, as specified in our Return & Refund Policy.
Because return instructions may depend on the product and circumstances, please contact our customer support team before sending a return.
We will provide or confirm the applicable return instructions and return address.
Returns sent without following the applicable return instructions may experience delays in identification or processing.
This return procedure applies to the administration of returns and does not exclude, restrict or modify any rights or remedies available under the Australian Consumer Law.
We make reasonable efforts to ensure that information provided on our website, including product descriptions, specifications, pricing, availability, shipping information and other material information, is accurate and current.
However, website content may occasionally contain typographical errors, inaccuracies or omissions.
We may correct genuine errors and update information where reasonably necessary and permitted by law.
Nothing in this section limits any rights you may have in relation to false, misleading or inaccurate representations under applicable Australian law.
Information provided for general informational purposes should be considered together with the specific information and specifications displayed on the relevant product page.
Prices displayed to Australian customers are shown in Australian Dollars (AUD) unless otherwise clearly stated.
Where required by applicable law, prices displayed to Australian consumers include applicable taxes, including GST.
Any applicable shipping costs, delivery fees or other mandatory charges will be disclosed before the customer completes the purchase.
We currently offer free standard shipping on all orders to Australia, as described in our Shipping Policy.
Prices may change from time to time.
A price change made after an order has been accepted will not retrospectively alter the agreed price of that accepted order, except where permitted by law or expressly agreed with you.
Nothing in this section limits your rights under the Australian Consumer Law.
Certain products may be available exclusively online and may be available in limited quantities.
We make reasonable efforts to display product images, colours, specifications, dimensions and other characteristics accurately.
However, colours may appear differently depending on your device, screen settings and display technology.
Product images may be illustrative where clearly indicated.
Product availability may change without notice.
Products supplied to Australian consumers are subject to applicable consumer guarantees under the Australian Consumer Law.
Nothing in these Terms excludes, restricts or modifies those guarantees where they apply.
Placing an order does not necessarily mean that the order has been accepted.
We may refuse or cancel an order where reasonably necessary and permitted by law, including in cases involving:
suspected fraud or unauthorised transactions;
inaccurate or incomplete customer information;
genuine pricing or listing errors;
product unavailability;
suspected misuse;
suspected unauthorised commercial resale; or
circumstances where fulfilling the order would be unlawful.
If we cancel an order after payment has been received and the goods have not been supplied, we will provide an appropriate refund where required.
Available payment methods are displayed during checkout and may include:
PayPal;
Apple Pay;
Shop Pay; and
credit or debit cards.
The payment methods actually available to you may depend on your device, location and the payment options presented during checkout.
By placing an order, you confirm that the billing and payment information provided is accurate and that you are authorised to use the selected payment method.
Nothing in this section limits any rights or remedies available under the Australian Consumer Law.
Orders for Australian customers are fulfilled and shipped from our international fulfilment facilities located in China.
Our current standard shipping estimates for Australia are:
Processing Time: 1–2 business days;
Transit Time: 6–10 business days; and
Estimated Total Delivery Time: 7–12 business days.
We currently provide free standard shipping throughout Australia.
Delivery estimates are provided in good faith and may occasionally be affected by circumstances outside our reasonable control, including carrier delays, customs processing, severe weather, public holidays or transportation disruptions.
Detailed shipping procedures, tracking information, delivery conditions and applicable shipping information are provided in our Shipping Policy.
Nothing in this section excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law.
Our return and refund procedures are explained in our dedicated Return & Refund Policy.
We currently provide a voluntary 30-day return period from the delivery date for eligible change-of-mind returns, subject to the conditions described in our Return & Refund Policy.
For voluntary change-of-mind returns, customers are generally responsible for applicable return shipping costs as described in that policy.
Our voluntary return policy operates separately from and in addition to rights and remedies available under the Australian Consumer Law.
Conditions applying to voluntary or change-of-mind returns do not remove or restrict rights you may have where goods are faulty, defective, damaged, incorrectly described or otherwise fail to comply with an applicable consumer guarantee.
Please review our Return & Refund Policy for complete return instructions before sending a product back to us.
Nothing in these Terms is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law, contained in Schedule 2 to the Competition and Consumer Act 2010 (Cth), or under any other applicable law.
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law where the Australian Consumer Law applies.
Where goods fail to comply with an applicable consumer guarantee, the remedy available will depend on the circumstances and whether the failure is major or minor under applicable law.
Depending on the circumstances, Australian consumers may be entitled to remedies including repair, replacement, refund, cancellation and/or compensation as provided by applicable law.
Our voluntary return policies, warranties and other commercial policies operate in addition to applicable statutory rights.
Any disclaimer, exclusion or limitation contained in these Terms applies only to the maximum extent permitted by law.
If any provision of these Terms is inconsistent with a mandatory right or remedy available under the Australian Consumer Law, that mandatory right or remedy will prevail to the extent of the inconsistency.
We may provide access to third-party tools, websites or services that we do not control.
Third-party services may be subject to their own terms, conditions and privacy policies.
We are not responsible for the content, availability or practices of independent third-party websites, except to the extent that responsibility cannot lawfully be excluded.
You should review the applicable terms and policies before using or purchasing through a third-party service.
Nothing in this section excludes any liability that cannot lawfully be excluded under applicable law.
If you submit reviews, comments, photographs, suggestions or other content to us, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, edit and display that content for legitimate business purposes, including operating and promoting our business, subject to applicable law.
You retain ownership of your content.
You confirm that content submitted by you does not knowingly infringe another person's intellectual property, privacy or other legal rights.
You must not submit unlawful, defamatory, abusive, deceptive or malicious content or material containing malware or harmful code.
We may moderate or remove content where reasonably necessary because it violates these Terms, applicable law or the rights of another person.
Our collection, use, storage and disclosure of personal information is governed by our Privacy Policy and applicable privacy laws.
crest & road is operated from France, while our fulfilment facilities are located in China.
Personal information reasonably necessary to process and deliver an order may therefore be shared with fulfilment providers, logistics providers and shipping carriers, including providers located in China.
Our Privacy Policy provides further information regarding the personal information we collect, how it is used, international transfers, cookies, service providers and applicable privacy rights.
Please review our Privacy Policy to understand how we handle personal information.
Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping information, delivery estimates or availability.
We may correct genuine errors and, where permitted by law, cancel or modify an affected order.
Where an error affects an order that has already been placed, we will act reasonably and in accordance with applicable law.
If an order is cancelled after payment has been received and the goods have not been supplied, we will provide an appropriate refund where required.
Nothing in this section permits us to engage in misleading or deceptive conduct or limits your rights under the Australian Consumer Law.
You may not use this website or its content:
for unlawful purposes;
to encourage or facilitate unlawful activity;
to infringe intellectual property rights;
to unlawfully harass, abuse or discriminate against another person;
to deliberately submit false or misleading information;
to upload viruses, malware or malicious code;
to send spam, phishing or other malicious communications;
to unlawfully collect personal information;
to interfere with the security or operation of the website; or
to engage in fraudulent or deceptive activity.
We may suspend or terminate access where reasonably necessary because of prohibited use, subject to applicable law.
We aim to ensure that our products and services are supplied as described on our website and in accordance with applicable law.
We do not guarantee that access to our website will always be uninterrupted, timely, secure or error-free.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law.
Where applicable, our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
This may include guarantees concerning acceptable quality, fitness for a disclosed purpose, correspondence with description and other consumer guarantees provided by applicable law.
Any additional warranties offered by us operate alongside, and do not replace, rights available under the Australian Consumer Law.
This section applies only to the maximum extent permitted by applicable law and is subject at all times to the Australian Consumer Law.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
To the extent permitted by law, crest & road is not liable for indirect or consequential loss arising from use of the website where such liability may lawfully be excluded.
Any exclusion or limitation of liability contained in these Terms does not apply to consumer guarantees, rights or remedies that cannot lawfully be excluded, restricted or modified.
Nothing in these Terms is intended to limit liability for fraud, wilful misconduct or any other liability that cannot legally be limited.
To the extent permitted by applicable law, you agree to indemnify Vincent LIM (Sole Trader), trading as crest & road, against reasonable losses, liabilities and costs directly arising from:
your unlawful use of the website;
your material breach of these Terms; or
your infringement of another person's rights.
This indemnity does not apply to the extent that the relevant loss was caused or contributed to by our own acts, omissions, negligence, breach of these Terms or violation of applicable law.
Nothing in this section limits rights available to you under the Australian Consumer Law.
These Terms are governed by the laws of France.
However, if you are a consumer located in Australia, nothing in these Terms excludes, restricts or modifies any mandatory rights, consumer guarantees or remedies available to you under the Australian Consumer Law or any other applicable Australian consumer protection law.
Where mandatory consumer protection laws apply regardless of the governing law chosen in these Terms, those mandatory protections will continue to apply.
If any provision of these Terms is found to be unlawful, void or unenforceable, that provision will be interpreted or severed only to the extent necessary.
The remaining provisions will continue in effect.
We may suspend or terminate access to our website where reasonably necessary because of a material breach of these Terms, unlawful activity, fraud, security concerns or another legitimate business reason.
Termination does not affect rights or obligations that arose before termination.
These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy and other policies expressly incorporated into them, constitute the agreement between you and crest & road concerning your use of the website and purchase of our products.
Nothing in this section excludes or overrides mandatory rights available under applicable law.
We may update these Terms from time to time where reasonably necessary, including to reflect changes to our services, business practices or applicable law.
The current version will be published on this page together with its effective or last-updated date.
Changes apply prospectively unless applicable law permits otherwise.
Where a change materially affects an existing contractual commitment, we will not rely on that change to unfairly remove or reduce rights you already have.
Continued use of the website after updated Terms become effective constitutes acceptance of those updated Terms to the extent permitted by law.
If you have questions about these Terms, your order or our policies, please contact us:
crest & road
Operated by Vincent LIM (Sole Trader)
SIRET: 901 197 723 00033
Registered Business Address:
10 Rue de la Paix
75002 Paris
France
Customer Support Email: support@crestandroad.com
Customer Support Phone: +33 7 56 95 57 02
Website: crestandroad.com
We aim to respond to customer enquiries within 24 hours.
Please note that our registered business address in France is not a return address.
Please contact customer support or follow the instructions provided in our Return & Refund Policy before sending a return.
Nothing in these Terms excludes, restricts or modifies any rights or remedies available to consumers under the Australian Consumer Law.